What to include
- Your iPhone or iPad model and iOS or iPadOS version.
- The TrackFixer version you are using.
- The steps you took, what happened, and what you expected.
- The file format, if the issue concerns a GPX, FIT or TCX track.
You can describe a problem without attaching your original track. Please remove private locations, names and other personal details from any screenshot you choose to send. Never send passwords, recovery phrases or private keys.
Common questions
Does TrackFixer change my original track?
TrackFixer works with a local copy and exports a separate file. Keep your original and choose a new destination or filename when saving the repaired result.
Why do some functions need the internet?
Route repair, map previews and place-name lookup can use Apple Maps. Local file processing and image rendering happen on the device, but map services may need a connection.
Where is my unfinished work after a restart?
This version does not restore unfinished sessions. Abandoned working copies are cleaned automatically when possible. Import your original file again to start a new session. Files and photos you explicitly saved are not removed by this cleanup.
How can I ask about my data?
Email a privacy question or a request concerning information you sent to support. See the Privacy Policy for local storage, automatic cleanup and external services.